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Making a refund request on CiaoBikeItaly is quick and easy!

How to make a withdrawal request?

a) Tell Boeris Bikes that you would like to make a return within 14 calendar days of receiving the product

b) You can return the product by courier or go to Boeris Bikes store.

c) Wait for the confirmation email of the products successfully returned to us

d) Reimbursement: upon receipt of the request, Boeris Bikes will refund the amount paid.

Online Withdrawal Request Form





Purchase code*


I agree to the handling of my personal data according to the privacy policy and I accept the terms & conditions

  1. In accordance with articles 52 and following of the Consumer Code, the Customer has the right to withdraw from the Contract, without any penalty and without specifying the reason, within fourteen days of receipt of the Product, without giving any reason.
    In case of separate delivery of multiple goods, ordered by the Consumer Customer with a single order, the deadline of fourteen days to exercise the right of withdrawal shall commence from the day on which the last good is delivered.
  2. The Consumer Customer must inform the intention to withdraw from the Contract by one of the following methods:
    Sending the standard form in accordance with attachment B of Legislative Decree 21/2014 available at this link in pdf format, accessing the “Right of Withdrawal” page on ciaobikeitaly.com Website. At any time the customer can contact us at our customer support service support@ciaobikeitaly.com or phoning the number 011-341210.
  3. Without delay, Boeris Bikes sas sends the Consumer Customer a confirmation e-mail of receipt of the withdrawal, using the e-mail address communicated during the purchase procedure on the Website.
  4. In accordance with Article 59, letters c) and d) of the Consumer Code, the Customer may not exercise the right of withdrawal for Products that are either custom-made, or clearly personalized, or that may be deteriorating, or altering rapidly.
  5. The right of withdrawal shall not apply to products, opened after delivery, which are not fit to be returned for hygienic or health reasons.
    Regarding the state of the goods, they must be in a normal state of conservation. The consumer is only responsible for the decrease in value resulting from handling other than “normal” and necessary to verify the nature, characteristics and operation of the goods.
  6. The products for which the right of withdrawal is exercised must be returned within fourteen days of the date on which the Consumer Customer has communicated the exercise of the right of withdrawal, substantially intact, in their original packaging, complete with accessories and any manuals, without anything missing. Please note that the Product must be returned directly to the Boeris Bikes sas Sales Point at the following address: Boeris Bikes sas, Strada Comunale di Mirafiori 2, 10135 Turin (Italy).
  7. The sole expenses incurred by the Customer for the exercise of the right of withdrawal are the direct costs of returning the goods, in accordance to article 57, paragraph 1 of the Consumer Code. When the goods are sent exercising the right of withdrawal from the Consumer Customer to the Boeris Bikes sas, in the event of loss or damage to the goods, Boeris Bikes sas reserves the right to withhold a sum of money paid by the Consumer Customer to Boeris Bikes sas as compensation for the damage suffered.
  8. Upon receipt of the withdrawal request, Boeris Bikes sas will refund the full amount paid by the Consumer Customer within fourteen days from the date on which the Customer has exercised the right of withdrawal, by crediting the bank account used at the time of the purchase, or by using the bank details provided by the Consumer Customer with the notice of withdrawal, and in any case using the same payment method used by the Consumer Customer at the time of purchase. Boeris Bikes sas reserves the right to withhold the reimbursement until receiving the Products in question.
  9. If however the modes, terms and conditions for exercising the right of withdrawal, as specified in this article, are not respected, the Consumer Customer will not be entitled to the reimbursement of the sums already paid. In such case, the Consumer Customer may take back the Product, at his/her own expenses, in the state in which it was returned to Boeris Bikes sas. Otherwise, Boeris Bikes sas may withhold the Products returned, in addition to any sums already paid by the Consumer Customer for the purchase. Shipping and transport costs are charged to the Customer.

The right of withdrawal is excluded and, therefore, the preceding paragraphs do not apply with regard to Contracts concluded with Professional Customers who are customers with VAT numbers.