View the dedicated page: Payments and Deliveries.
Your orders will be collected by our couriers within 2 days of confirmation of payment.
Shipping times vary according to the courier and the type, weight and volume of the order. Generally speaking, delivery times may vary from 2 to 4 working days for Italy (except for the islands and Calabria)*.
As far as EU countries are concerned, the times vary according to destination.
CiaoBikeItaly relies on the following couriers:
Shipping costs vary according to the weight and total volume of the package.
Please read the dedicated page.
The Customer is obliged to verify upon receipt of the Products ordered:
(a) if the number of packages delivered corresponds to that indicated on the transport document;
(b) if the packaging is intact;
(c) if the Product(s) delivered complies with the Purchase Order.
The Customer shall underwrite the delivery note indicating ”’subject to the check of the integrity of the products'”; if this does not happen, the Customer may not subsequently contest the external non-conformity of the Product and its quantity with respect to what has been ordered.
(d) if the quantity of the Product is different from that ordered and paid.
In this case, the incident must be immediately reported by e-mail to CiaoBikeItaly for the necessary controls.
With the option of collection on site at Boeris Bikes (located in Strada Municipale di Mirafiori 2, Turin, Italy) it is possible to collect the order immediately after its confirmation of acceptance. The order must be collected within 5 working days of receipt of the acceptance confirmation. After this period the order will be cancelled and the material put up for sale.
*Any discrepancies in the availability of products will be promptly communicated to the Customer by telephone or e-mail within 24/48 hours from receipt of the order.